Maintenance and Services
"Building long-term relationships"
While that might sound unreal, that phrase is representative of most of our client relationships. Whether, it was a project that required only development or the subsequent maintenance - without exception, we have been called back for post-implementation support or maintenance.
Our maintenance relationships are customized to suit every client’s unique business requirements while incorporating best practices processes and methodologies.
Of course, this has been possible because of our unflinching adherence to our proven processes. Our processes were created to handle the management of enterprise-scale applications with multiple, geographically dispersed development teams.
Key components of our support services
- Production support of live applications
- Help-desk / call-center support for end-users
- Traditional maintenance activities such as defect fixing and application enhancements
Our processes can be best defined as a smooth blend of best practice change management coupled with release and deployment management processes.
This grouping of inter-related functions is used to manage the origination of a change request or problem ticket through remediation, testing and deployment into the production environment.
Little wonder, then, that invariably, we can boast of error free application maintenance and enhancement cycles thus providing for a stable production environment.
|
Company Overview
